At THE URBAN RELAXATION LLC, we are committed to providing reliable and efficient delivery services. Please see our shipping policy below for important information about your order.

Shipping Status
US Domestic Shipping Only: We currently only ship within the United States and do not offer international shipping.

Shipping Carriers
We use the following carriers to ship your orders:

United States Postal Service (USPS)

FedEx

UPS (United Parcel Service)
Processing Time
All orders will be processed within 1-3 business days.

No shipping or delivery on weekends and holidays.

Processing time may be delayed for large orders. We will notify you of any delays via email.

Shipping Time
Standard Delivery: Typically delivers within 5-7 business days after processing.

Express Delivery: Typically delivers within 2-3 business days after processing. (Additional fees may apply.)
Shipping Costs
Shipping costs will be calculated at checkout based on your location, order weight, and the shipping method you choose.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number, which you can use to track your shipment.

Order Issues

If you encounter any problems with your order or shipment, please contact our customer service team:

Email: [email protected]
Address: 15228 BAYBERRY COURT ORLAND PARK IL 60462

Thank you for choosing THE URBAN RELAXATION LLC! We greatly appreciate your patronage and are happy to assist you with any questions or concerns regarding your order.