At Urban Relaxation LLC, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you can return it under the following conditions:

1. Return Period: You have 7 days from the date of receipt to request a refund or exchange.
2. Return Eligibility: For a return, the item must be unused, in its original condition, and in its original packaging.

Items marked “Final Sale” or “Non-Returnable” are not eligible for return.

3. Return Process: To initiate a return, please send an email with your order number and reason for return to [email protected].

We will provide you with return authorization and shipping instructions.

4. Refund: After receiving your returned item, we will check it and notify you of the refund status.

If your return request is approved, we will process your refund via your original payment method within 5-10 business days of receiving the returned item.

Please note that return shipping costs are non-refundable unless we sent the wrong item; otherwise, any return shipping costs will be deducted from your refund.

5. Exchanges

If you wish to exchange the size or color of an item, please contact us at the email address above to arrange an exchange. Exchanges are subject to stock availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. Please contact [email protected]. We will arrange a free replacement.

7. Contact Us

If you have any questions about our return and refund policy, please feel free to contact us:

Email: [email protected]
Address: 15228 BAYBERRY COURT ORLAND PARK IL 60462

Thank you for shopping at The Urban Relaxation LLC! Your satisfaction is our top priority.